Customer Success & Marketing

June 6, 2019

Workshop hosted at Loopio (310 Spadina Ave., Toronto)

Evening event hosted at Uberflip (370 Dufferin St., Toronto)

Agenda

(Subject to change)

2:00 - 5:00 | Workshop (more information below)

5:00 - 6:00 | Break

6:00 - 7:00 | Networking, food, drinks, games

7:00 - 7:10 | Opening remarks

7:10 - 7:20 | Community Announcements

7:20 - 7:35 | Tayler Childers: Why Best-in-Class CS Orgs Prioritize Content Management 

7:35 - 7:50 | Sara Masson: It’s Not Their Spam Filter - It’s a Bad Email

7:50 - 8:05 | Alfred Diez: Five Things Your Marketing Team Wants From You

8:05 - 8:45 | Town Hall with Perry Monaco, Mary-Ellen Anderson and Rory Hochman (moderated by Megan Nobrega): Optimizing Your CS and Marketing Teams

8:45 - 9:00 | Closing remarks

*More details coming soon!


Guest Speakers

Sara.png

Sara Masson

Sr. Manager, Customer Success

Loopio

 
AlfredDiezHeadShot.png

Alfred Diez

VP Customer Success

Certify Inc.

 
2.png

Tayler Childers

Senior Customer Success Manager

DocSend

0.png

Rory Hochman

VP Customer Success

Uberflip

Mary Ellen Anderson

VP Customer Success

Microsoft

 
Untitled.png

Perry Monaco

Head of Customer Success

LinkedIn

Stefan Palios

Founder & Editor

PulseBlueprint

 

Nathan Monk

Head of Growth Programming

MaRS

Screen Shot 2019-05-16 at 9.25.44 AM.png

Megan Nobrega

Head of Client Success

Carrot Rewards


Workshop

 
 

The Growth Flywheel: Attracting, Engaging & Delighting Your Customers

Led by: Nathan Monk

Featuring: Stefan Palios

Location: Loopio (310 Spadina Ave)

Workshop Outline:

2:00 - 2:15 Introduction

2:15 - 2:45 All About the Growth Flywheel 

2:45 - 3:15 Building & Scaling Your CS Content Strategy (Presented by Stefan)

3:15 - 3:30 Break

3:30 - 3:50 Identifying Friction 

3:50 - 4:10 Applying Momentum

4:10 - 4:30 Attract, Engage and Delight

4:30 - 5:00 Discussion